// Support
Support
As part of our support, we provide:
- Refreshing additional modules, prints, analysis or initial settings for a software package, which is a consequence of changes in the software package
- Monthly review of the state of the software package database, setting up appropriate plans for optimizing the operation of the database, controlling the transaction log and checking the regular backups
- Maintaining reference integrity
- Notification of changes, improvements and / or errors in the software package and performance of necessary upgrades within the existing software package modules
- Advising on news and new solutions, which makes it easier for the user to do business quickly and with quality
- Advising on the required configuration and capacity of computer equipment required for the operation of the software package
- User education
- Settings and adjusting the software package in relation to the needs of users within the standard functionalities of the software package
- Advising on the definition, analysis and solution of business problems, which the user encounters when using the software package
- Development of additional modules, printing, analysis or initial settings for the software package
We can provide support in the following ways:
- Remote support by accessing your system without our physical presence (RDS), with or without direct communication with your employees as needed. The most practical and extremely effective type of support
- Work in your rooms together with your employees is the most efficient form of support
- Work in our rooms on scheduled activities
- Telephone support, answers to short questions, giving advice…
- Email support, answering questions, sending instructions…
// consulting
Counseling
In addition to responding to client requests, support also includes consulting. The most frequently asked support questions require additional clarification, analysis and advice, especially when more complex business processes are involved. Our experienced team is at your disposal to help you with various types of not only software and IT, but also business problems. Therefore, it is necessary to understand the business processes of your company and the industry in which that company operates, in order to most effectively adapt software solutions to the specifics of the company and the industry. Without this exchange of information and knowledge and understanding, we believe that it is not possible to provide adequate technical support.